Letter of Apology

Frequently in business communication, colleagues, consumers,

supervisors misinterpret our message—more importantly our writing.

For your next assignment, construct a letter of apology to upload

This letter will be graded on:

–

Professionalism

: memo format, salutation, email signature, document design

–

Use of appropriate language

: tone is the major value for this assignment; if

your tone is not humble and sincere, you will lose points.

–

Addressing the issue

: be sure to devote a paragraph to explaining the

transgression. Tell the story objectively. Use the “you-attitude”. Be

detailed!!!

–

Understanding how the miscommunication occurred:

in another paragraph,

demonstrate how you understand their feelings and express remorse for

offense.

–

Offer reasonable reparation

: promise change in behavior, attitude, and, if

necessary appropriate monetary reparation. Be sympathetic and logical.

Also, be realistic.

–

Write the letter as if you made the blunder:

you are the one apologizing, and

in this “imaginary” scenario, you are the one who wrote a document (email,

memo, text, etc.) with a discourteous error (

you can find the required examples on the next the slide

). Your audience, whether you believe it or

not, want an apology. You goal is to make the apology sincere and

complete enough to end further related communications.

Here are the 4 scenarios you

MUST

CHOOSE!!!
Use one of these for your apology letter.

?An important part is missing and you’ve messed up again.

?The idea is unnecessarily difficult to be solved and

completely confusing. What’s your problem.

?The proposal is a nightmare, more errors than a Joe Biden speech, and then the idea turns out to sound absolutely ridiculous.

?Here, you did something dumb and amateurish.