In Chapter 3, France and Weikel discuss the importance of empathy, warmth, and genuineness to establish a therapeutic alliance with clients in the human services field. Elaborate on these concepts by drawing on previous readings in this course, for example Stewart, Zediker, and Witteborn’s essay on empathic and dialogic listening.

France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc. ISBN: 9780398081089.