{"id":9265,"date":"2020-11-19T08:05:00","date_gmt":"2020-11-19T08:05:00","guid":{"rendered":"http:\/\/onlineclassesguru.com\/?p=9265"},"modified":"2020-11-19T08:05:00","modified_gmt":"2020-11-19T08:05:00","slug":"case-study-embracing-change-through-operational-leadership","status":"publish","type":"post","link":"https:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/","title":{"rendered":"CASE STUDY Embracing Change through Operational Leadership"},"content":{"rendered":"<style type=\"text\/css\"><\/style><p>CASE STUDYEmbracing Change through Operational LeadershipFrom a Lebanese family-owned small business to a leading multi-line conglomerate in the Middle East and North Africa (MENA) region, Khalil Fattal &amp; Fils (KFF) Holding (www.kff.com.lb) is the exclusive agent and distributor of many multinational brands within the following categories: food and beverages, home and personal care, beauty and accessories, household and office equipment, consumer electronics, and pharmaceuticals. The corporation now employs more than 2,100 individuals with a turnover of approximately US$650 million.Over the course of 112 years (1897\u20132009), the corporation has gone through many successful structural changes that have shaped the business and contributed to its success. At the base ofthis success is the owners\u2019 philosophy, which drove the corporation toward its vision and instilled solid corporate values that have increased performance and created a spirit of unity among its members.At the beginning of the year 2002, the owners gathered 30 of their top managers in a retreat to define the corporate culture in the coming years. The team succeeded in drafting a mission that enlarged the scope of the corporation\u2019s activities to \u201creach out to millions of consumers in the Levant and North African countries.\u201d (The Levant is comprised of Lebanon, Syria, Jordan, and Iraq.) The team also adopted a set of corporate values that were disseminated to all other employees through workshops and group discussions.The corporation\u2019s core values revolve around trust, respect, sharing, and courage, with a specific set of expected behaviors for each value. Under the value of courage, embracing change was selected as the main behavior for individuals who aspire to succeed in their careers with the group. This is now stated in the corporate manual as \u201cembrace change as an opportunity to grow,\u201d and employees are invited to accept rotation in their assignments every four to five years, or whenever needed, not only in Lebanon but also throughout the region where the corporation operates.To conduct business in the MENA region, it is a legal requirement that local partners and employees be engaged. Hence, to ensure the operation\u2019s success, the corporation decided to relocate part of the management team to its subsidiaries in Syria, Jordan, Iraq, Sudan, Algeria, and Egypt. Although these countries share a common language (Arabic) with Lebanon, their social, economic, and political systems differ. As a result, some managers were reluctant to relocate outside their home country. This became a major obstacle that needed to be resolved.To overcome this impediment, the KFF\u2019s CEO took the initiative and moved ahead of everyone else to ensure a satisfactory setup and even asked some members of his family to accept these new foreign assignments, thereby setting the example for others to follow suit, and many managers did. To further motivate these managers, an attractive financial package was offered, including fringe benefits such as housing, schooling for children, expatriate allowances, and longer vacations. This rotational path has since become part of KFF management\u2019s recognized fast track for career progression within the group.KFF\u2019s expansion throughout the region exposed the corporation to new kinds of customers, such as hypermarket chains. This necessitated a change in the business model, which required new knowledge and techniques and raised awareness of the need to enhance employee skills. Accordingly, the corporation took the initiative and provided employees with intensive training and workshops aimed at improving the competences and skills of its workforce. As a result, it was better able to meet the expectations of its customers and suppliers alike.Sources: KFF Holding Manual. Special thanks to Samir Messarra for his valuable suggestions.Answer all questions below.1. Based on the article above, identify and elaborate the forces that necessitated change in the KFF Holding.(4 Marks)2. Analyze the four (4) situation in which individuals in KFF Holding finds it difficult to accept change.?????????? (16 Marks)3. Elaborate in detail five (5) factors with examples that the management could help make the change process in the company smoother.?????????? (10 Marks)<\/p>\n<p><center><a href=\"http:\/\/onlineclassesguru.com\/orders\/ordernow\"><img decoding=\"async\" src=\"https:\/\/encrypted-tbn0.gstatic.com\/images?q=tbn:ANd9GcTyj99p60XCLyLk1htB7-1neRt8-2QdnenNlQ&usqp=CAU\"target=\"_http:\/\/onlineclassesguru.com\/orders\/ordernow\"\/><\/center><p>","protected":false},"excerpt":{"rendered":"<p>CASE STUDYEmbracing Change through Operational LeadershipFrom a Lebanese family-owned small business to a leading multi-line conglomerate in the Middle East and North Africa (MENA) region, Khalil Fattal &amp; Fils (KFF) Holding (www.kff.com.lb) is the exclusive agent and distributor of many multinational brands within the following categories: food and beverages, home and personal care, beauty and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9265","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru\" \/>\n<meta property=\"og:description\" content=\"CASE STUDYEmbracing Change through Operational LeadershipFrom a Lebanese family-owned small business to a leading multi-line conglomerate in the Middle East and North Africa (MENA) region, Khalil Fattal &amp; Fils (KFF) Holding (www.kff.com.lb) is the exclusive agent and distributor of many multinational brands within the following categories: food and beverages, home and personal care, beauty and...\" \/>\n<meta property=\"og:url\" content=\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/\" \/>\n<meta property=\"og:site_name\" content=\"onlineclassesguru\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-19T08:05:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/onlineclassesguru.com\/#website\",\"url\":\"https:\/\/onlineclassesguru.com\/\",\"name\":\"onlineclassesguru\",\"description\":\"Cheap Professional coursework and reaction papers help\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/onlineclassesguru.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#webpage\",\"url\":\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/\",\"name\":\"CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru\",\"isPartOf\":{\"@id\":\"https:\/\/onlineclassesguru.com\/#website\"},\"datePublished\":\"2020-11-19T08:05:00+00:00\",\"dateModified\":\"2020-11-19T08:05:00+00:00\",\"author\":{\"@id\":\"https:\/\/onlineclassesguru.com\/#\/schema\/person\/1831fa4d28e47b468621cf27932f5742\"},\"breadcrumb\":{\"@id\":\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/onlineclassesguru.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CASE STUDY Embracing Change through Operational Leadership\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/onlineclassesguru.com\/#\/schema\/person\/1831fa4d28e47b468621cf27932f5742\",\"name\":\"admin_admin\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/onlineclassesguru.com\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/429c8d043f7a770af242b0031e8b9f2b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/429c8d043f7a770af242b0031e8b9f2b?s=96&d=mm&r=g\",\"caption\":\"admin_admin\"},\"url\":\"https:\/\/onlineclassesguru.com\/index.php\/author\/admin_admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/","og_locale":"en_US","og_type":"article","og_title":"CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru","og_description":"CASE STUDYEmbracing Change through Operational LeadershipFrom a Lebanese family-owned small business to a leading multi-line conglomerate in the Middle East and North Africa (MENA) region, Khalil Fattal &amp; Fils (KFF) Holding (www.kff.com.lb) is the exclusive agent and distributor of many multinational brands within the following categories: food and beverages, home and personal care, beauty and...","og_url":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/","og_site_name":"onlineclassesguru","article_published_time":"2020-11-19T08:05:00+00:00","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin_admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/onlineclassesguru.com\/#website","url":"https:\/\/onlineclassesguru.com\/","name":"onlineclassesguru","description":"Cheap Professional coursework and reaction papers help","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onlineclassesguru.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"WebPage","@id":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#webpage","url":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/","name":"CASE STUDY Embracing Change through Operational Leadership - onlineclassesguru","isPartOf":{"@id":"https:\/\/onlineclassesguru.com\/#website"},"datePublished":"2020-11-19T08:05:00+00:00","dateModified":"2020-11-19T08:05:00+00:00","author":{"@id":"https:\/\/onlineclassesguru.com\/#\/schema\/person\/1831fa4d28e47b468621cf27932f5742"},"breadcrumb":{"@id":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/onlineclassesguru.com\/index.php\/2020\/11\/19\/case-study-embracing-change-through-operational-leadership\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/onlineclassesguru.com\/"},{"@type":"ListItem","position":2,"name":"CASE STUDY Embracing Change through Operational Leadership"}]},{"@type":"Person","@id":"https:\/\/onlineclassesguru.com\/#\/schema\/person\/1831fa4d28e47b468621cf27932f5742","name":"admin_admin","image":{"@type":"ImageObject","@id":"https:\/\/onlineclassesguru.com\/#personlogo","inLanguage":"en-US","url":"https:\/\/secure.gravatar.com\/avatar\/429c8d043f7a770af242b0031e8b9f2b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/429c8d043f7a770af242b0031e8b9f2b?s=96&d=mm&r=g","caption":"admin_admin"},"url":"https:\/\/onlineclassesguru.com\/index.php\/author\/admin_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/posts\/9265"}],"collection":[{"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/comments?post=9265"}],"version-history":[{"count":1,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/posts\/9265\/revisions"}],"predecessor-version":[{"id":9266,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/posts\/9265\/revisions\/9266"}],"wp:attachment":[{"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/media?parent=9265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/categories?post=9265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onlineclassesguru.com\/index.php\/wp-json\/wp\/v2\/tags?post=9265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}