Transforming Singapore’s Public Libraries Case Questions

Ø Why did Singapore decide to change its libraries? How significant was the change, and how would you characterize it from a strategic perspective? What is the equivalent to this change for a typical for-profit company?

Ø Who was the Singapore library system’s “customer”? What was the “product”?

Ø How did the type of service delivered and the service levels change?

Ø What important elements of the library system didn’t change? Why? Was this a failure in change management or was it intentional?

Ø What were the key components of the change effort? Why were they important? Do they relate to one another?

Ø Was the order in which things happened important? Why or why not?

Ø Reengineering often fails. Did this reengineering succeed? If so/if not, why?

ØI attached grading sheet please be attention to it that will give you an idea about what the instructor looking for. Do at least 5 –6 pages.